Politica de confidențialitate

ActON is provided exclusively in a business-to-business (B2B) context. Personal data is processed primarily in a professional capacity, in connection with organizational use of the Service in industrial and manufacturing environments. The Service is not intended for consumer use.

• Company: Share IT Smart S.R.L.
• Registered office: Arad, Arad County, Romania
• Email: gdpr@share-it-smart.com
• Supervisory Authority: ANSPDCP – Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (www.dataprotection.ro).

• Customers act as data controllers for maintenance content, equipment data, and personnel data entered into the Service.
• Share IT Smart S.R.L. acts as data processor for such customer content.
• AI, payment, and infrastructure providers act as sub-processors, engaged under contractual safeguards.
• Customers are responsible for ensuring a valid legal basis for processing personnel and operational data through the Service, and for informing their personnel accordingly.

Account & Technical Data

• Name and email address
• Company / organization name
• Login credentials (securely hashed)
• IP address, browser and device data
• Session identifiers and login timestamps

Maintenance Data (as provided by customers)

• Equipment and asset registries organized by production line
• Maintenance records, work orders and tasks
• Technical documents (e.g. PDF manuals) uploaded for AI-assisted extraction of maintenance intervals and spare parts
• Knowledge-base content and comments
• Personnel / assignee information and operational attendance data, used strictly for routing and assigning maintenance tasks

ActON uses AI technologies to extract maintenance data from technical documents, structure tasks, and answer knowledge-base queries. The primary AI provider (Anthropic / Claude API) is engaged as a sub-processor in a “no-training” mode.

Privacy-by-design safeguards:

• Customer data is not used to train AI models
• No profiling or evaluation of individuals
• No autonomous maintenance, operational, or safety decision-making
• Operational attendance data is used solely for task routing — never for HR, payroll, working-time compliance, or performance evaluation

AI-generated outputs are provided as decision-support only and must be reviewed by a qualified user before any reliance.

Share IT Smart engages the following categories of sub-processors under contractual safeguards in accordance with GDPR Article 28:

• AI processing: Anthropic (Claude API), in “no-training” mode
• Payment processing: Polar Software, Inc., acting as Merchant of Record, which may use Stripe as a downstream payment infrastructure provider
• Cloud hosting and infrastructure providers

Where Share IT Smart acts as a data processor, processing is carried out under a data processing agreement (GDPR Art. 28) concluded with the customer. Payment-related processing by Polar and Stripe is additionally governed by Polar’s Data Processing Addendum. An up-to-date list of sub-processors is made available to customers on request.

Where the customer enters personnel information or operational attendance data, such data is processed strictly to route and assign maintenance tasks to available personnel.

The customer, as data controller, is responsible for establishing a valid legal basis and for informing the affected personnel. Share IT Smart does not use this data for employee monitoring, HR decisions, payroll, or performance evaluation.

Upon account termination, data remains subject to contractual obligations and applicable law until deleted or exported by the customer.

Certain sub-processors (including the AI provider and payment providers) may process data outside the European Economic Area, including in the United States.

Safeguards include:

• Standard Contractual Clauses (SCCs)
• EU–U.S. Data Privacy Framework certification, where applicable
• Encryption in transit and at rest
• Purpose limitation and data minimization

Under GDPR, data subjects may exercise rights of access, rectification, erasure, portability, objection, and withdrawal of consent (where applicable).

• Customer users: via account settings or gdpr@share-it-smart.com
• External data subjects (e.g. personnel): requests may be forwarded to the relevant customer acting as data controller

Where Share IT Smart acts solely as data processor, fulfillment of rights is subject to customer instructions.

Appropriate technical and organizational measures are in place, including:

• Encryption at rest and in transit
• Secure password hashing and multi-factor authentication
• Role-based access control
• Tenant data isolation
• Audit logging and security monitoring
• Information security management aligned with ISO/IEC 27001:2022

The Service is not intended for individuals under 16 years of age. We do not knowingly process children’s personal data.

This Privacy Policy may be updated periodically. Material changes will be communicated via application notice or email where required.

• Company: Share IT Smart S.R.L.
• Email: gdpr@share-it-smart.com
• Country: Romania
• Platform: acton-now.com

Data subjects may lodge complaints with ANSPDCP (www.dataprotection.ro).